Introduction

Virtual PPX provides the functionality of a PBX without the requirement for the customer to install switching equipment. This makes it incredibly simple to accommodate distant workers because all they need is an internet connection and a VoIP phone.

Compared to a typical business phone system, a corporate virtual PBX phone system and VoIP call center solution can dramatically cut your monthly phone bill.

What are the benefits of using VoIP call center solutions?

Aside from providing an efficient phone system, call center VoIP solutions provide a variety of additional advantages to consumers.

1. Virtual PBX, as a whole, leads the industry in terms of business communication options. call center solutions effortlessly combines the call management system with any current phone to provide better call management at a lower cost and greater efficiency.

2. VoIP IP PBX solutions also have several creative call features that can be tailored to the needs of any organization.

3. Virtual PBX systems provide almost endless applications for a single employee to hundreds or even thousands of employees.

4. There is no hardware to maintain or upgrade regularly. In addition to that benefit, the system is more cost-effective and offers several customizable billing alternatives.

5. Call center training  solutions are essential for any company that makes and receives a high volume of calls.

Which company provides the best virtual FreePBX phone system?

Aavaz is undoubtedly one of the best virtual FreePBX phone system vendors that offer customized On premises call center solutions with no contracts and setup fees. Let us break it down for you.

Aavaz is a well-known name in the industry that offers a variety of solutions to meet your requirements. Choose Aavaz 361 for additional channels and full campaign, lead, and ticket management when you need more than voice contact center solutions with the FreePBX.

Aavaz FreePBX 

Aavaz FreePBX shas all of the advanced premium PBX systems features while being extremely simple to use. We supports PRI Lines, GSM Gateways, and SIP Trunks. It supports conventional SIP phones with no lock-in and offers help if desired.

Aavaz 361

The Aavaz 361 call center suite helps you successfully communicate with and track all of your customers’ interactions. You may cater to your consumers’ preferences by using voice, email, SMS, and WhatsApp. Flexible telephony solutions such as WebRTC, PBX, PRI, SIP Trunks, and even smartphones enable any size firm to run an efficient call center.

What are the features offered by Aavaz FreePBX?

Ease of use, low cost, and backed by support! That is only the beginning. Explore the entire feature set to learn how Aavaz Free PBX is just what you require. Aavaz’s FreePBX project aims to assist SMEs in scaling their businesses to the heights they desire. The goal of free PBX is to make every business more technologically savvy.

General Features

People don’t take general features seriously, but with Aavaz, you don’t have to worry about such things because Aavaz is always concerned with even the smallest of variables that might help Aavaz’s customers flourish.

User-Friendly

Aavaz thrives on customer satisfaction. Aavaz’s virtual FreePBX system and VoIP call center solutions are simple to use and set up. Everything may be configured and set up from the comfort of your own home with only a few clicks.

Administrative Support/Call Center/Training

One of the most important duties for any organization is team administration. The task is ruined when a member goes in the incorrect direction. Aavaz ensures that you don’t have to deal with such extremes in your work and that you can effectively manage your team.

Inbound

Inbound call management is the most important aspect of any call center since it determines how your customers see you. Aavaz enables you to easily handle inbound calls by giving several tools to streamline your process and ensure the function runs properly.

Outbound

Getting business isn’t easy, but with Aavaz’s simple-to-use and managed outbound calling system, it’s easier to control calls and the spam score of your telephony system. Aavaz allows you to keep your caller id, so it doesn’t look spammy or filtered.

Call Controls

On-call demand is something that no organization can predict, yet it is critical to be prepared. With its simple-to-use and unrivaled call control tools, Aavaz gives you the advantage of being able to serve your customers better.

What add-ons are available at Aavaz?

Aavaz 361 integration

You may need to start a collection campaign or notify your customers about the new winter

line. Aavaz 361 lets you supercharge your Aavaz Box with call center features, ensuring that your outreach initiatives or inbound advertising calls are recorded, followed up on, and closed to meet your objectives.

Announcement Auto-Dialer

Make a list of the phone numbers to whom you need to broadcast a notice. Use the Auto-Dialer to call your contact list and play a pre-recorded message.

Live Agents on Auto-Dialer

Make a list of the phone numbers to whom you need to broadcast a notice. The number of agents accessible can regulate the outbound announcements, so if someone wants additional information, they can push a number to speak with a live agent.

Predictive Dialer

A predictive dialer helps improve call center operations by ensuring that your callers get the most out of their talking time. The Aavaz predictive dialer employs cutting-edge algorithms and is compliant with Ofcom and FCC regulations.

Agent Monitor

You may use the agent monitor to check on your agents in real-time. You may help train your callers to perform better by using tools like listen, whisper, and barge in.

Integrations APIs

The Aavaz Box exposes a basic JSON API to make and receive calls. It enables you to automate operations or integrate calling capabilities into your CRM or other custom software.

Integrations with Sugar CRM

The Aavaz Box is fully connected with SugarCRM, with improved workflows that increase the efficiency of your sales and support teams. You can save your agents many hours each day with the enhanced capabilities. Managers appreciate the plugin because it makes your agents more productive and pushes adoption and visibility that would otherwise be difficult to obtain.

Smart IVR node for Automated System Integration

The Smart IVR node is an interface that can be programmed. It can query remote APIs and play replies based on the API result when used. A classic example is allowing your IVR to check a customer’s account balance.

Conclusion 

Now that you know the benefits and the best vendor for virtual FreePBX system and call center software India contact Aavaz today! You are just a click away from upgrading your entire business telephony system with the best vendor in the market!